Processing Time
Orders are typically processed within 1-2 business days. Once your order ships, you will receive a confirmation email with a tracking number to track your package.

Shipping Methods and Rates
Shipping options and flat shipping rates will be displayed during checkout. Rates may vary depending on your location and selected shipping method.

​

Delivery Time
Delivery times vary based on your location and the chosen shipping method. Standard shipping typically takes 2-8 business days.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress online.

Responsibility for Packages in Transit
While we take great care in processing and shipping your order, we cannot be held responsible for packages that are lost, stolen, or damaged once they are handed over to the carrier. Ownership of the package transfers to the customer upon shipment. For any delivery issues, please contact the carrier directly using your tracking information.

Once your order ships, responsibility for delays, loss, or damage lies with the carrier. However, we are happy to assist you in filing claims with the carrier if necessary.

If your tracking shows that the package was delivered but you did not receive it, please contact the carrier directly to resolve the issue.

Optional Insurance Coverage
For added peace of mind, we offer optional shipping insurance at checkout. By selecting insurance, your package will be covered against loss, theft, or damage during transit. If an insured package encounters an issue, please contact us directly, and we will assist you in resolving the issue or filing a claim with the insurer.

No Insurance, Buyer Assumes Risk
If you choose not to purchase insurance, you accept the risk of loss, theft, or damage during transit. In such cases, we cannot offer reimbursement or replacement for affected packages.

If your tracking shows the package as delivered but you did not receive it, please contact the carrier directly for assistance.

Customer Obligations
Please ensure your shipping address is correct when placing your order. Golden Panda TCG is not responsible for lost or delayed shipments due to inaccurate or incomplete addresses.

Customers are responsible for any additional fees associated with address changes after the order has been shipped.

Tracking and Carrier Support
To minimize the risk of lost packages, we work with trusted carriers that offer tracking services. We recommend monitoring your tracking information closely. If there are any delays or issues, please contact the carrier directly with your tracking number for quicker resolution.

Shipping Issues
If you encounter any issues with your order or have questions about shipping, please contact our customer service team at info@goldenpandatcg.ca

​