Last Updated - January 15, 2025

​

This Privacy Policy explains how Golden Panda TCG (referred to as "the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from goldenpandatcg.ca (the "Site"), or otherwise interact with us in relation to the Site (collectively referred to as the "Services"). In this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

 

Please take the time to read this Privacy Policy thoroughly.

​

Changes to this Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, the "Last updated" date will be revised, and any other actions required by applicable law will be taken.

​

How we collect and use your personal information

​

To deliver the Services, we collect personal information about you from various sources, as detailed below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes outlined below, we may use the information we gather to communicate with you, enhance or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

​

What personal information we collect

​

The personal information we collect about you varies based on how you interact with our Site and use our Services. When we refer to "personal information," we mean any information that identifies, relates to, describes, or can be linked to you. The following sections outline the categories and specific types of personal information we gather.

​

Information we collect directly from you

​

The information you directly provide to us through our Services may include:

​

• Contact details such as your name, address, phone number, and email.

• Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, such as your username, password, security questions, and other details related to account security.

• Customer support information, which includes any details you choose to share when contacting us, such as messages sent through the Services.

 

Certain features of the Services may require you to provide specific information about yourself. While you can choose not to share this information, doing so may prevent you from using or accessing those features.

​

Information we collect about your usage

​

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). This is done using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use our Site and account, such as device information, browser details, network connection information, your IP address, and other data related to your interaction with the Services.

​

Information we obtain from third parties

​

Lastly, we may receive information about you from third parties, including vendors and service providers who collect data on our behalf, such as:

• Companies that support our Site and Services, like Wix.

• Our payment processors, who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders, enabling us to perform our contract with you.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

​

How we use your personal information

​

Providing Products and Services: We use your personal information to deliver the Services and fulfill our contract with you. This includes processing payments, fulfilling orders, sending account-related notifications, managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features. Additionally, we may enhance your shopping experience by allowing Wix to link your account with other services you may choose to use. In such cases, Wix will process your information as outlined in its Privacy Policy and Consumer Privacy Policy.

 

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending emails, text messages, or postal mail about our products and services, as well as displaying advertisements. This may involve tailoring our Services and ads on our Site and other websites. For EEA residents, the legal basis for these activities is our legitimate interest in promoting and selling our products, as outlined in Art. 6 (1) (f) GDPR.

 

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you create an account with us, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for these activities is our legitimate interest in maintaining the security of our website for you and other customers, as outlined in Art. 6 (1) (f) GDPR.

 

Communicating with You and Service Improvement: We use your personal information to provide customer support and enhance our Services. This is in our legitimate interest to respond to your needs, offer effective services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.

​

Cookies

​

Like many websites, we use Cookies on our Site. For detailed information about the Cookies we use in relation to powering our store with Wix, please visit Wix's Cookie Policy. We use Cookies to enhance and improve our Site and Services (such as remembering your preferences and actions), run analytics, and better understand how users interact with the Services. This is in our legitimate interest to administer, improve, and optimize the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.

 

While most browsers accept Cookies by default, you can adjust your browser settings to remove or reject Cookies. Please note that disabling or blocking Cookies may affect your user experience and cause certain Services, features, or functionality to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely stop us from sharing information with third parties, such as advertising partners.

 

Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If we receive a GPC signal, we will treat it as a valid request to opt out of data sharing or targeted advertising for the specific browser or device. If we can link the device sending the signal to a Wix account, we will apply the opt-out request to the account as well. To learn more about the Global Privacy Control, visit globalprivacycontrol.org. Please note that, apart from the GPC signal, we do not recognize other "Do Not Track" signals from your browser or device.

​

How we disclose personal information

​

In certain situations, we may share your personal information with third parties for contract fulfillment, legitimate purposes, and other reasons as described in this Privacy Policy. These situations may include:

• Sharing with vendors or third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and shipping).

• Sharing with business and marketing partners to offer services and advertise to you. Our partners will use your information in accordance with their own privacy policies.

• Sharing when you request, direct, or consent to our disclosure of certain information to third parties, such as for shipping products or through your use of social media widgets or login integrations.

• Sharing with our affiliates or within our corporate group as part of our legitimate interest in running a successful business.

• Sharing in connection with a business transaction (e.g., merger or bankruptcy), to comply with legal obligations (such as responding to subpoenas or search warrants), to enforce terms of service, or to protect the Services, our rights, and the rights of our users or others.

 

Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

​

​

​​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities, as described below.

Over the past 12 months, we have "sold" and "shared" (as defined under applicable law) personal information for advertising and marketing activities as follows:

​

​

​

​

​

​

​

​

​

​

​​

User generated content

​

The Services may allow you to submit product reviews and other user-generated content. If you choose to post content in any public area of the Services, it will be visible to anyone.

 

We do not control who can access the information you choose to share publicly, and we cannot guarantee that those who access it will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

​

Third party websites and links

​

Our Site may contain links to third-party websites or online platforms. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as their terms and conditions. We do not guarantee or take responsibility for the privacy or security of these external sites, including the accuracy, completeness, or reliability of the information found there. Information you share on public or semi-public spaces, including third-party social media platforms, may be visible to other users of the Services or those third-party platforms, and may be used by us or third parties without restriction. The inclusion of these links does not imply our endorsement of the content or the owners/operators of those platforms, unless specifically stated on the Services.

​

Children's Data

​

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we are not aware of any instance in which we "share" or "sell" (as defined under applicable law) personal information of individuals under the age of 16.

​

Security and retention of your information

 

Please note that no security measures are entirely foolproof, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while it is in transit. We recommend avoiding insecure channels when sharing sensitive or confidential information with us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce other relevant contracts and policies.

​

Your rights

​

Depending on your location, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may be permitted by law to deny your request.

​

• Right to Access / Know: You may have the right to request access to the personal information we hold about you, including information about how we use and share it.

• Right to Delete: You may have the right to request that we delete the personal information we hold about you.

• Right to Correct: You may have the right to request that we correct any inaccurate personal information we have about you.

• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to certain conditions and exceptions.

• Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to request that we do not "sell" or "share" your personal information or to opt-out of processing your personal information for "targeted advertising" purposes, as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out signal enabled, we will treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to access the Site.

• Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information.

• Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: If we decline your request, you may have the right to appeal our decision by responding directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, but you can opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have made.

 

You can exercise any of these rights by following the instructions provided on our Site or by contacting us using the contact details below.

 

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account details, to verify your identity before processing your request. As permitted by applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof that you have authorized the agent to act for you, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

​

Complaints

​

If you have any concerns about how we handle your personal information, please reach out to us using the contact details below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us again or by filing a complaint with your local data protection authority. For residents of the EEA, you can find a list of the relevant data protection supervisory authorities here.

​

International users

​

Please be aware that we may transfer, store, and process your personal information outside of your country of residence. Your personal information may also be processed by our staff and third-party service providers and partners located in these countries.

 

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country deemed to provide an adequate level of protection.

​

Contact

​

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone or email at info@goldenpandatcg.ca.

​

Under applicable data protection laws, and unless stated otherwise, we are the data controller of your personal information.

​​​​​​